Senior Product Associate, Digital Channels, Chase Travel
JPMorgan Chase · New York, United States · 12h ago
SeniorOn-siteProduct Management
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Join a team where you can shape customer-first travel experiences and see your work shipped at scale. You’ll partner across design, engineering, and business teams to deliver meaningful improvements from discovery through launch.
As a Senior Product Associate in Chase Travel, you’ll drive product strategy and execution for a defined area of the digital travel experience, using data, research, and customer feedback to build new capabilities and continuously improve existing journeys.
Job responsibilities
- Owns and delivers the product roadmap for a defined focus area across web and mobile experiences
- Defines product strategy and priorities using business goals, customer research, and analytics
- Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones
- Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements
- Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions
- Writes epics, user stories, and acceptance criteria to enable effective delivery
- Runs experiments and iterate based on measurable results and customer insights
- Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements
Required qualifications, capabilities, and skills
- Bachelor’s degree is required.
- 3 years of experience in product management, product ownership, or digital product delivery.
- Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
- Experience writing clear user stories, acceptance criteria, and requirements documentation.
- Strong quantitative skills and comfort using data to make product decisions
- Ability to manage multiple priorities with attention to detail and strong follow-through
- Comfort navigating ambiguity and driving progress through change
Preferred qualifications, capabilities, and skills
- Experience building or managing products in the travel industry
- Experience working in Agile delivery environments
- Familiarity with experimentation practices (for example, A/B testing) and learning loops
- Proficiency with Jira and Confluence