#ACN I&P - GN - SONG - AI & Data - Service - UI/UX - Consultant

Job Title - UI/UX & Front-End Engineer Consultant – S&C GN

Management Level : 09 – Consultant

Location: Bengaluru | Gurugram | Mumbai | Kolkata | Pune | Chennai | Hyderabad

Must have skills: UI/UX Design, Figma/Adobe XD/Sketch, React/Next.js/Angular/Vue, WebRTC, JavaScript/TypeScript, Component Libraries

Good to have skills: SFU/MCU Architectures (Janus, LiveKit), AI-assisted UX Tools, Conversational UI Design, Usability Testing, DataOps

Experience: Minimum 4 years of experience is required

Educational Qualification: B.Tech/BE or M.Tech/ME or PhD in Computer Science, Information Technology, or a related field

Job Summary:

As a UI/UX Consultant within the S&C GN Customer Service Analytics & Contact Center AI practice, you will be responsible for designing, prototyping, and implementing intuitive, high-performance user interfaces that power enterprise Contact Center AI platform implementations. Your typical day will involve translating complex business requirements into user-centered design solutions using Figma or Adobe XD, building production-ready frontend components using React/Next.js, integrating real-time WebRTC communication features, collaborating with backend and CCaaS integration teams, and advising clients on design systems, accessibility standards, and UX strategy across all phases of delivery.

Roles & Responsibilities:

• Design and deliver end-to-end UX solutions — from user research, wireframes, and high-fidelity prototypes in Figma/Adobe XD/Sketch to production-ready frontend implementations — for Contact Center AI dashboards, agent workspaces, and supervisor monitoring interfaces.

• Build scalable, reusable frontend components and design systems using React/Angular/Vue/Next.js, JavaScript/TypeScript, HTML5, CSS3/SCSS, and component libraries (Material UI, Tailwind, Storybook) that are consumed across multiple product teams and client engagements.

• Design and implement real-time communication UX for video/audio/data channels using WebRTC — covering peer-to-peer media streams, signaling server integration (WebSocket/SIP), STUN/TURN/ICE configuration, and SFU/MCU architectures (e.g., Janus, LiveKit) — with robust connection state management and graceful degradation patterns.

• Integrate REST/GraphQL APIs and implement authentication/authorization flows (OAuth2, JWT, SSO) within frontend applications, ensuring secure, token-refresh-aware, and optimistic-update-driven user experiences.

• Ensure cross-browser compatibility and WCAG 2.1 accessibility compliance across all deliverables; conduct and act on usability testing, A/B testing, and user research sessions to continuously improve experience quality.

• Optimize frontend performance through code splitting, lazy loading, virtual scrolling, SSR/SSG strategies, and Core Web Vitals monitoring; advise clients on responsive, mobile-first design principles and progressive enhancement.

• Collaborate with CI/CD pipeline teams to integrate frontend build, lint, test (Jest, Playwright/Cypress), visual regression (Chromatic), and deployment stages into GitHub Actions/GitLab CI workflows; support cloud deployments on AWS/GCP/Azure (S3, CloudFront, Vercel).

• Lead client-facing UX discovery workshops and design reviews; advise on design system governance, component library strategy, and UX toolchain selection prior to and during engagement onboarding.

• Design conversational UI patterns and integrate real-time AI features — including streaming AI responses, transcription overlays, AI confidence indicators, and RAG-powered search UX — into contact center communication platforms.

• Mentor analysts and junior designers/developers; conduct design and code reviews across frontend workstreams; present UX and architecture decisions to senior client stakeholders and maintain documentation for knowledge transfer.

Professional & Technical Skills:

Must To Have Skills:

• UI/UX design and prototyping using Figma, Adobe XD, or Sketch — covering wireframing, interactive prototyping, design tokens, and design system governance

• Frontend development using React/Angular/Vue/Next.js, JavaScript/TypeScript, HTML5, CSS3/SCSS, and component libraries (Material UI, Tailwind CSS, Storybook)

• Deep WebRTC expertise — peer-to-peer media streams, signaling servers (WebSocket/SIP), STUN/TURN/ICE configuration, SFU/MCU architectures (e.g., Janus, LiveKit), and real-time communication UX patterns for video/audio/data channels

• REST/GraphQL API integration with authentication/authorization implementation (OAuth2, JWT, SSO, MFA, RBAC) within single-page and server-rendered applications

• Cross-browser compatibility and accessibility compliance (WCAG 2.1) — including semantic HTML, ARIA, keyboard navigation, screen reader testing, and automated auditing (axe-core, Lighthouse)

• Performance optimization — code splitting, lazy loading, virtual scrolling, SSR/SSG/ISR, bundle analysis, CDN strategy, and Core Web Vitals improvement

• Responsive and mobile-first design; user research, usability testing, and A/B testing methodologies

• Working knowledge of CI/CD pipelines (GitHub Actions/GitLab CI), Git branching strategies, and cloud deployment for frontend applications (AWS S3/CloudFront, GCP, Azure, Vercel/Netlify)

Additional Information:

• The ideal candidate will possess a strong educational background in Computer Science or a related field, along with a proven track record of delivering design systems and production-grade frontend applications within enterprise cloud and Contact Center AI environments.

Good To Have Skills:

• AI-assisted UX design tools and conversational UI design patterns for contact center and communication platforms

• Integration of real-time AI features — streaming responses (SSE/WebSocket), transcription overlays, AI confidence scoring, and RAG-powered search UX

• Familiarity with CCaaS platforms (Genesys, Amazon Connect, NICE, Five9) and their agent/supervisor UI integration points

• SFU/MCU architecture familiarity beyond WebRTC — Janus Gateway, LiveKit, media server configuration

• Familiarity with Kubernetes-deployed frontend applications and containerized micro-frontend architecture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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