Internship: Global Consumer Financial Services, Card Payments & Personal Loans - Merchant Business & Digital Payments [Nov to Apr 2027]
OCBC · Singapore · 1d ago
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Play a key role in supporting the transformation of OCBC's Cards and Digital Payments business. As a Merchant Business & Digital Payments Intern, you'll be part of a dynamic team driving process improvements and operational excellence through a major card replatforming initiative.
You'll have the opportunity to gain exposure to end-to-end business processes, develop project management and organisational skills, and contribute to initiatives that enhance efficiency, governance, and customer experience within one of the bank's key growth businesses.
How You Succeed
To excel in this role, you'll need to be organised, proactive, and eager to learn. You'll work closely with stakeholders across business and operational teams to document processes, support transformation initiatives, and contribute to process improvement efforts.
Your ability to manage tasks effectively, communicate clearly, and maintain attention to detail will be crucial in supporting the successful delivery of project objectives and business outcomes.
What You Do
Your responsibilities will include:
- Process Documentation: support the review, development, and maintenance of Standard Operating Procedures (SOPs) to ensure processes are accurately documented and aligned with business requirements
- Process Re-engineering: assist in reviewing existing workflows and identifying opportunities to improve operational efficiency and effectiveness
- Card Replatform Initiative: contribute to process transformation activities arising from the card replatform programme, including documentation, analysis, and implementation support
- Project Coordination: support project planning, tracking, and coordination activities to ensure key deliverables are completed on schedule
- Stakeholder Engagement: collaborate with business and operational teams to gather information, validate requirements, and support process enhancement initiatives
- Business Analysis: assist in understanding and documenting end-to-end business processes across the Merchant Business & Digital Payments function
- Administrative Support: support the preparation of project materials, reports, presentations, and meeting documentation
- Ad-hoc Tasks: provide support on other business transformation and operational improvement initiatives as assigned
Who You Work With
Global Consumer Financial Services helps individuals and businesses achieve their financial aspirations through innovative banking solutions and digital experiences. Within Card Payments & Personal Loans, the Merchant Business & Digital Payments team is responsible for delivering payment solutions, supporting merchant partnerships, and driving digital payment capabilities that enable convenient and secure transactions for customers.
You'll work alongside experienced professionals across business, operations, and project management functions, gaining valuable exposure to how payment solutions are managed, enhanced, and transformed to support business growth and customer needs.
Who You Are
- Open to learning and feedback
- Strong sense of curiosity and attention to detail
- Organised and able to manage multiple tasks and priorities effectively
- Strong written and verbal communication skills
- Good project management and coordination capabilities
- Comfortable working with process documentation and business requirements
- Proactive, resourceful, and willing to take initiative
- Proficient in Microsoft Office applications, particularly Microsoft Word
- Good business writing and documentation skills
- Able to work independently and collaborate effectively within a team
- Currently pursuing an undergraduate or postgraduate degree
- Learning Objectives
- This internship will provide you with:
- Exposure to end-to-end business processes within the Cards and Digital Payments business
- Hands-on experience supporting a major card replatform and business transformation initiative
- Opportunities to develop project management, planning, and organisational skills
- Practical experience in process documentation, SOP development, and process re-engineering
- Exposure to stakeholder engagement and cross-functional collaboration within a banking environment
- Enhanced business writing, communication, and documentation skills
- Opportunities to participate in operational improvement initiatives and process transformation projects
- A deeper understanding of how business processes, governance, and technology support the delivery of payment solutions
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.