Internship: Global Consumer Financial Services, Personal & Premier Banking Onshore - Personal and Premier Banking West Cluster [Dec to May 2027]

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Play a key role in delivering exceptional banking experiences and helping customers achieve their financial goals. As a Personal and Premier Banking Intern, you'll be part of a dynamic frontline team that drives customer acquisition, promotes digital banking adoption, and delivers personalised financial solutions.

You'll have the opportunity to develop your customer engagement, communication, and problem-solving skills while gaining hands-on exposure to retail banking operations, financial products, and customer relationship management within one of Singapore's leading banks.

How You Succeed

To excel in this role, you'll need to be customer-focused, adaptable, and proactive in engaging customers with confidence and professionalism. You'll work closely with branch colleagues and internal stakeholders to support customer acquisition initiatives, deliver quality service, and promote digital banking solutions.

Your ability to communicate effectively, understand customer needs, and build positive relationships will be key to creating meaningful customer experiences and contributing to the branch's success.

What You Do

Your responsibilities will include:

• Customer Acquisition: promote and introduce OCBC FRANK Account and Debit Card solutions to acquire new-to-bank customers
• Campaign & Event Support: work with internal stakeholders to support, coordinate, and participate in customer acquisition campaigns, marketing activities, and roadshows
• Customer Service & Advisory: assist customers with MOE HESL submissions and provide quality after-sales support to enhance their banking experience
• Digital Banking Adoption: educate customers on self-service banking channels, including mobile banking, online banking, and ATMs, to improve convenience and accessibility
• Banking Operations Support: gain exposure to branch operations while supporting daily customer service and administrative activities
• Administrative Support: perform basic administrative tasks, including data entry, document management, and filing
• Risk & Compliance: ensure adherence to relevant policies, operational procedures, regulatory requirements, and compliance standards
• Ad-hoc Tasks: provide support on branch initiatives, customer engagement activities, and other assignments as required
  

Who You Work With

Global Consumer Financial Services helps individuals and families achieve their financial aspirations through a comprehensive range of banking, lending, wealth, and lifestyle solutions. Within Personal & Premier Banking, the West Cluster team serves customers across various life stages, supporting their everyday banking needs and long-term financial goals.

You'll work alongside experienced branch professionals and relationship teams, gaining valuable exposure to customer engagement, service excellence, banking operations, and the role financial institutions play in helping customers build financial confidence and success.

Who You Are

• Open to learning and feedback
• Strong sense of curiosity and a positive attitude
• Customer-focused with a passion for delivering excellent service
• Strong communication and interpersonal skills
• Confident interacting with customers from diverse backgrounds
• Adaptable and able to respond to different customer needs
• Organised and able to manage multiple responsibilities effectively
• Basic understanding of banking products and services
• Proficient in Microsoft Office applications
• A team player who collaborates well with others
• Currently pursuing an undergraduate degree
  

Learning Objectives

This internship will provide you with:

• Practical experience in identifying customer needs and recommending appropriate banking solutions
• Exposure to frontline banking operations and customer service within a retail banking environment
• An understanding of how service excellence contributes to customer satisfaction, loyalty, and business growth
• Opportunities to support and participate in branch-level marketing campaigns, acquisition initiatives, and customer engagement activities
• Exposure to a range of banking products, services, and regulatory requirements
• Experience promoting digital banking solutions and supporting customers in adopting self-service channels
• Opportunities to develop interpersonal, communication, stakeholder management, and problem-solving skills
• A deeper understanding of the banking industry and the role relationship-building plays in creating lasting customer relationships

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.