Internship: Global Consumer Financial Services, Service Channels & Transformation - Service Transformation [Jan to May 2027]

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Play a key role in shaping service excellence and customer-centric culture across OCBC. As a Service Transformation Intern, you'll be part of a dynamic team that drives initiatives to strengthen service culture, elevate customer experience, and recognise employees who make a difference every day.

You'll have the opportunity to develop your skills in communications, content creation, stakeholder engagement, and project coordination, while contributing to programmes that support service excellence and enhance the employee and customer experience.

How You Succeed

To excel in this role, you'll need to be creative, proactive, and passionate about delivering meaningful experiences. You'll work closely with stakeholders across the organisation to design engaging communications, support service recognition programmes, and contribute to initiatives that reinforce a customer-centric culture.

Your ability to communicate effectively, think creatively, and manage multiple priorities will be key to delivering impactful content and supporting successful service transformation initiatives.

What You Do

Your responsibilities will include:

• Service Huddle Communications: support the creation and design of Service Huddle presentations, infographics, and communication materials that promote service excellence across the organisation
• Service Scoop Newsletter: assist with content sourcing, writing, editing, design, and publication of the Service Scoop newsletter
• Service Recognition & Awards: support the administration, communication, and coordination of employee recognition programmes and service awards
• Content Development & Design: create engaging posters, infographics, SharePoint pages, and digital content to support service excellence and customer-centricity initiatives
• Research & Insights: conduct research on customer experience trends, service culture practices, and employee engagement initiatives to support programme development
• Stakeholder Engagement: collaborate with internal stakeholders to gather content, coordinate communications, and support the execution of service transformation initiatives
• Digital Enablement: leverage digital and AI-enabled tools to enhance content creation, research, communications, and programme effectiveness
• Ad-hoc Projects: provide support on other service excellence, employee engagement, and transformation initiatives as assigned
  

Who You Work With

Global Consumer Financial Services is committed to delivering exceptional banking experiences that help customers achieve their financial goals. Within Service Channels & Transformation, the Service Transformation team drives initiatives that strengthen service culture, champion customer-centricity, and elevate service excellence across the organisation.

You'll work alongside professionals from diverse functions and gain valuable exposure to how customer experience, employee engagement, communications, and transformation initiatives come together to create meaningful outcomes for both customers and employees.

Who You Are

• Open to learning and feedback
• Strong sense of curiosity and creativity
• Excellent written and verbal communication skills
• Confident presenter with the ability to articulate ideas clearly
• Organised and able to manage multiple projects and deadlines effectively
• Proactive, resourceful, and comfortable working independently
• Strong attention to detail and design sensibilities
• Proficient in Microsoft Office applications, particularly PowerPoint, Excel, and Word
• Familiarity with Canva, SharePoint, intranet platforms, or other content creation and communication tools is an advantage
• Comfortable using generative AI tools responsibly to support research, content creation, and idea generation
• Currently pursuing an undergraduate degree

Learning Objectives

This internship will provide you with:

• Exposure to service culture-building frameworks and customer-centricity practices within a leading financial institution
• Practical experience in designing, implementing, and communicating customer experience and service excellence initiatives
• Opportunities to develop skills in communications, content creation, presentation design, and stakeholder engagement
• Hands-on experience supporting employee recognition programmes and service culture initiatives
• Exposure to digital communication channels, content management platforms, and AI-enabled tools
• Opportunities to conduct research and develop insights that support service transformation initiatives
• Enhanced project management, planning, and coordination skills through participation in cross-functional projects
• Valuable experience collaborating with stakeholders across different business functions to drive employee engagement and service excellence initiatives

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.