Product Manager II- Consumer Card Servicing

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA; Charlotte, NC; Chicago, IL; Wilmington, DE; Cleveland, OH; or Washington, DC.

The Debit Card Client Servicing Journey Owner is accountable for the end-to-end strategy, health, and evolution of assigned client servicing journeys across the debit card experience.

This role serves as the business owner and strategic orchestrator for defined servicing journeys, translating client and colleague needs, business objectives, data, research, operational insights, and legal, risk, and compliance considerations into a clear journey strategy and prioritized roadmap.

The Journey Owner does not simply manage individual processes or product features. Instead, they look across the entire client journey—from trigger through resolution and beyond—to identify opportunities to simplify experiences, reduce friction, improve outcomes, manage risk, and create measurable business value.

The role partners closely with Product, Technology, Operations, Risk, Compliance, Legal, Communications, Data & analytics, Design, Care Center, Branch SME’s and other stakeholders to translate journey strategy into execution while maintaining accountability for the overall experience.

Key Responsibilities:
Own the end-to-end Journey Strategy
Serve as the accountable business owner for assigned debit card servicing journeys in their entirety
Define and maintain a clear current-state and aspirational journey vision for future-state, including key client needs, pain points, moments that matter, colleague experiences, operational dependencies, and business objectives
Establish journey strategy, priorities, objectives, success measures, and multi-year evolution roadmaps
Continuously Assess journey health and identify opportunities to improve client experience, colleague experience, efficiency, risk outcomes, and business performance
Ensure journey strategies remain aligned with broader debit card, servicing, digital, and enterprise strategies
Own any journey related issues that may arise and bring them through the proper risk and issues process to completionPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
• Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
• Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
• Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales

Competencies

Business Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $75,000.00 – $150,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/08/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.