Governance, Control Management/Consultant Specialist
HSBC · Pune, India · 1mo ago
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will
- Own and maintain the ITSM process control framework (control objectives, RACI, evidence standards) for Core Banking-aligned services.
- Design, review and enhance controls across your area of remit (and Service Request where applicable).
- Coordinate with ITSO/Responsible stakeholders to Plan and execute control testing (design and operating effectiveness), including sampling, evidence review, and clear documentation of outcomes.
- Identify control gaps and recurring risk themes, drive remediation plans with accountable owners and target dates.
- Manage the issue lifecycle end-to-end: logging, prioritization, tracking, validation, and closure; reduce repeat findings.
- Produce concise MI/KPIs/KRIs on control health (e.g., compliance, governance, failure rate, timeliness).
- Support governance forums with clear reporting, action tracking, and timely escalation of risks and blockers.
- Act as a key contact for Risk/Compliance/Audit on ITSM process controls; prepare audit-ready evidence packs and responses. Influence stakeholders across Technology and Operations to embed consistent process execution and a strong control culture
To be successful in this role, you should meet the following requirements
- Experience in ITSM, Technology Controls, Operational Risk, Assurance, or a related discipline within a technology environment.
- Strong working knowledge of ITIL-aligned processes.
- Hands-on experience with control testing/evidence review and strong documentation discipline.
- Confident stakeholder management and ability to challenge constructively without direct authority.
- Strong analytical and communication skills, including concise governance updates and audit responses.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India