Product Manager III, Rapid API - Post-Booking
Expedia Group · Chicago, United States · 8d ago
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Product Manager III, Rapid API - Post-Booking
Introduction to the Team
Expedia Group B2B is the B2B arm of Expedia Group. We bring innovative technology and distribution solutions to partners across the world, powering travel partnerships at scale through access to one of the industry's most comprehensive travel supply sets.
Within this space, our Post-Booking Servicing team focuses on everything that happens after a traveler books: modifications, cancellations, refunds, relocations, and the tools and notifications that keep partners, travelers, and suppliers aligned when plans change. This role is centered on the lodging vertical, with a strong emphasis on API-driven servicing capabilities, partner self-serve tooling, and reducing the cost and friction of post-booking events.
The Role
As a Product Manager III on the Post-Booking Servicing team, you will own product strategy and execution for the capabilities that manage a booking's lifecycle after confirmation. You will work at the intersection of partner needs, operational realities, and technical delivery to build products that make cancellations, refunds, relocations, and disruption handling faster, more transparent, and less dependent on manual intervention.
This role is ideal for a product manager who is energized by operational complexity, has strong instincts for API product design, and can translate messy real-world servicing scenarios into clear, scalable product solutions.
In this role, you will:
Own and evolve the product roadmap for post-booking servicing capabilities, including modifications, cancellations, refunds, relocations, and disruption notifications, prioritizing based on partner impact, servicing cost, and technical feasibility
Partner closely with engineering teams across the full product lifecycle, from discovery and API design through launch, adoption, and ongoing optimization of servicing workflows
Develop a deep understanding of the financial, operational, and compliance rules that govern refunds, cancellations, and modifications, and translate them into clear product and API requirements
Define self-serve capabilities, including AI-assisted case triage and resolution suggestions, that let partners resolve servicing requests independently and reduce contact center volume
Design proactive and reactive notification capabilities (e.g., disruption alerts, availability changes, relocation triggers) that keep partners and travelers informed with minimal manual intervention
Collaborate with commercial, operations, servicing, and partner success teams to define clear escalation paths, ownership boundaries, and service-level expectations across partners
Define and track success metrics such as self-serve adoption, resolution time, contact center deflection, servicing cost per booking, and partner satisfaction
Identify opportunities to differentiate servicing for high-value traveler segments and strategic partners through tailored SLAs and enhanced capabilities
Communicate product vision, priorities, trade-offs, and progress clearly to cross-functional stakeholders and leadership
Contribute to broader servicing strategy by bringing insights from partner feedback, operational data, and industry trends in post-booking experience
Experience and Qualifications
Bachelor's degree in a relevant field or equivalent professional experience
5+ years of product management experience, preferably in B2B, platform, marketplace, or travel technology products
Strong experience with API or platform products, including a solid understanding of RESTful APIs, integration workflows, and developer experience
Demonstrated ability to define product strategy, create roadmaps, write clear requirements, and deliver iteratively with engineering teams
Experience working in operationally complex domains where financial, compliance, or policy rules directly shape product requirements
Strong analytical skills, including experience using data and product metrics to inform prioritization and measure outcomes
Excellent communication and collaboration skills, with experience working across technical, commercial, and operational teams
Preferred
Experience in the travel industry, particularly in servicing, customer care, or partner-facing product roles
Familiarity with modern API patterns and integration models
Experience with AI-enabled product capabilities or intelligent automation to reduce manual servicing effort
Experience participating in partner engagements such as roadmap discussions, business reviews, or escalation reviews
#LI-AD1
The total cash range for this position in Chicago is $128,000.00 to $179,500.00. Employees in this role have the potential to increase their pay up to $205,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.