OSS Support Engineer (Telecom Networks & Monitoring Applications) - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled OSS Support Engineer to join the Digital Networks & OSS team and support the operation, maintenance, optimisation and continuous evolution of telecommunications OSS solutions. This role focuses on monitoring and assurance platforms including Ciena, Infinera, Chronos, Infoblox Grid Master and Clavister InControl, supporting enterprise customers and Vodafone local markets. The successful candidate will play a key role in ensuring high availability, performance and reliability of critical network monitoring applications while contributing to an exceptional customer experience.

What you’ll do

• Manage OSS applications, including configuration, implementation, change management, rollouts and operational support for all assigned services, including participation in on-call activities.
• Perform health checks, monitoring and troubleshooting activities to maintain hardware and software platforms in an optimal operational state.
• Resolve incidents, problems and service requests, including implementing workarounds, changes and corrective actions.
• Produce timely major incident reports and actively drive preventive and corrective measures following service-impacting events.
• Support system integrators in the deployment of hardware, connectivity solutions, EMS and NMS platforms across primary and secondary data centres.
• Execute and coordinate BAU patching, upgrades and hotfix deployments in line with change management processes.
• Modify and adapt existing software solutions where required to improve system performance, stability and customer experience.
• Collaborate effectively with internal and external stakeholders to support service delivery and operational objectives.
• Ensure technical deliveries are fit for purpose and aligned with operational requirements.
• Contribute to proactive service assurance and continuous service improvement initiatives.

Who you are

• Bachelor’s degree or higher in Information Technology, Telecommunications, Computer Science, Engineering or a related discipline.
• Minimum 2 to 5 years of experience in IT, telecommunications OSS application support or network operations environments.
• Experience supporting OSS platforms such as Ciena, Infinera, Chronos, Infoblox Grid Master and Clavister InControl.
• Good knowledge of Unix shell scripting, SQL and Python.
• Experience working with databases including Oracle SQL, Oracle Exadata and MySQL.
• Understanding of network management and integration protocols such as SNMP, CORBA and SOAP/XML.
• Working knowledge of cloud platforms such as AWS or Google Cloud Platform (GCP).
• Strong analytical and problem-solving skills with a proactive operational mindset.
• Effective written and verbal communication skills.
• Ability to collaborate across teams and manage stakeholder relationships.
• Understanding of operational support processes, incident management and change management practices.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to support business-critical OSS platforms used across enterprise customers and Vodafone markets.
• Exposure to complex telecommunications environments, network monitoring systems and service assurance operations.
• Hands-on experience with industry-recognised technologies, operational processes and large-scale infrastructure.
• Collaboration with global teams, stakeholders and technology partners.

Involvement in continuous improvement, optimisation and transformation initiatives within Digital Networks & OSS

What skills you will learn

• Advanced OSS operations, monitoring and assurance practices.
• Telecom network management and fault management processes.
• Enterprise-scale incident, problem and change management methodologies.
• Automation and scripting capabilities using Unix shell scripting, SQL and Python.
• Experience with cloud platforms, integration technologies and network management protocols.
• Technical delivery, stakeholder management and service optimisation skills in a global telecommunications environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2