Consultant, Use Experience - Investor's Edge

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Digital team supports CIBC Investor’s Edge and Wealth platforms by creating thoughtful, seamless experiences that help clients manage their investing with confidence. As a Consultant, User Experience, you’ll contribute to the digital roadmap for Online Brokerage and the Wealth app, with a focus on elevating the Investor’s Edge client experience. You’ll continuously assess end-to-end digital journeys across onboarding, research, execution, and monitoring to identify opportunities for improvement. Working closely with partners across user experience, product, research, analytics, and technology, you’ll help shape and optimize digital experiences that are intuitive, dynamic, and client-focused. You’ll use data, research, competitive insights, and client feedback to recommend both short- and long-term solutions that address client needs and business priorities. You’re comfortable presenting your ideas to leadership and building support for recommendations that improve the overall digital experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $75,870 to $104,320.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. 

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How you'll succeed

• Journey optimization - Continuously assess the Online Brokerage and Wealth app experience through a digital journey lens, identifying pain points and recommending short- and long-term improvements grounded in research, analytics, and client feedback.
• Client-centred strategy - Balance business priorities with client needs to help shape product and experience recommendations that improve usability, relevance, and overall satisfaction.
• Design and experience development - Create interactive prototypes, user flows, and experience concepts using tools such as Figma to visualize opportunities and support solution validation.
• Cross-functional collaboration - Collaborate with teams across user experience, product, research, analytics, and technology to deliver recommendations that strengthen Wealth tools and digital client journeys.
• Insight-driven decision making - Use analytics, user research, customer feedback, and performance metrics to uncover insights and support continuous improvement against established key performance indicators.
• Market awareness and thought leadership - Monitor industry trends, emerging technologies, and competitive experiences to identify new opportunities and provide informed recommendations to leadership.

Who you are 

• You have relevant experience. You bring 5-8 years of experience working on complex digital products from discovery through delivery, and you’ve partnered closely with Product, Technology, Research, and Design teams in Agile environments.
• You understand the digital wealth business. Constantly learning from the competitive landscape and applying those insights.
• You can demonstrate experience in user experience strategy, service design, product strategy, or digital experience. It’s an asset if you have experience in financial services.
• You use Product strategy through a client experience lens. You can balance both business needs and the needs of our clients.
• You are agile in both mindset and approach. You Keep up with the ever changing competitive environment and internal evolution is key.
• You have a product mindset. You endeavor to deliver the best digital experiences for our clients. You understand the balance between perfection and speed of delivery,
• You put our clients first. You Monitor client feedback, identify pain points and irritants, and translate findings into practical recommendations that improve the Investor’s Edge digital experience
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You stay current on digital trends and use that knowledge to inform better client experiences.

• .You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, AI Concepts, AI Prompting, Digital Content, Figma, Group Problem Solving, Leadership, Persona Creation, Product Design, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing