Senior Product Associate
JPMorgan Chase · Mumbai, India · 21h ago
SeniorOn-siteProduct Management
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
As a Senior Product Associate in our Rewards Product team, you will drive the planning, prioritization, sequencing, and execution of platform initiatives, leveraging user research and customer feedback to develop innovative products and continuously enhance existing offerings.
Job Responsibilities:
- Develop and maintain deep subject matter expertise in Rewards and Loyalty user experiences and assigned product domains to inform product strategy and decision-making.
- Partnering with key business and technology partners to analyze business/operational processes, identify business and operational requirements, oversee technology build, manage user testing, and coordinate solution implementation. You will be managing one or more fast-paced, complex, cross-functional projects that have significant impact on the business with C-level visibility.
- Partnering with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers
- Responsible for end-to-end project delivery following the Project Life Cycle. Responsible for development of project plans, metrics, risk/issues, decision logs, and other project artifacts. Provide support on weekly reporting and program update efforts across a variety of forums
- Be a part of the solution – lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaboration storytelling to communicate and drive cross-functional alignment for your work
- Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
Required qualifications, capabilities and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience with agile product development techniques and continuous integration practices.
- Experience with Microsoft suite (PowerPoint, Excel, SharePoint), JIRA, and Confluence tools.