Executive Technology Support Specialist / IT Operations Analyst IV (US)

Work Location:

New York, New York, United States of America

Hours:

40

Pay Details:

$32.00 - $47.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

This role serves as the primary point of contact for executive-level technical support, providing white-glove service to TD Bank Executives, their support staff, and designated employees across the U.S. The position is fully onsite Monday through Friday and requires strong technical troubleshooting skills, sound judgment, discretion, and a commitment to delivering an exceptional support experience with a focus on first-contact resolution.

Key responsibilities include providing hardware, software, mobile device, e-Messaging, and application support; diagnosing and resolving technical issues; supporting executive meetings and events both onsite and remotely; assisting with technology adoption and change initiatives; and ensuring compliance with TD policies, standards, and recovery procedures. The role also partners closely with technology teams, vendors, and business stakeholders to deliver seamless executive support while identifying opportunities to improve processes and service delivery.

The position includes a physical component and requires frequent domestic travel throughout the U.S. Team members should be comfortable with extended periods of standing and walking, lifting and transporting technology equipment (typically under 25 lbs. with occasional lifting over 25 lbs.), as well as occasional kneeling, crawling, and reaching overhead when setting up, supporting, or troubleshooting technology solutions for executive offices, meetings, and events.

Depth & Scope:

• Performs work on all aspects of the application/system support
• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Acts as a reference for team members or clients
• Applications/systems are moderate to highly complex and performed under minimal management supervision
• Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met
• Actively involved in resolving client applications issues
• Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.
• Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis
• Ensures post incident/secondary documentation is accurate and complete

Education & Experience:

• Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree
• 3+years' experience
• A+, Microsoft, Cisco, TQM, ITIL Certification preferred

Preferred Qualifications:

• Superior written and verbal communication skills, with the ability to communicate clearly, calmly, and professionally with executive audiences.
• Flexibility to work variable schedules based on business needs.
• Advanced computing, troubleshooting, and navigation abilities across enterprise technology environments.
• Outstanding customer service orientation with a focus on professionalism, urgency, discretion, and colleague experience.
• Experience with ticketing systems (considered an asset).
• Strong team collaboration skills.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, OneNote, PowerPoint, Teams, etc).
• Proficient in Microsoft Copilot and other AI-powered productivity tools, with the ability to leverage generative AI to improve efficiency, communication, and decision-making.
• Ability to train TD Executives and their support staff on new technologies, while translating complex technical issues into clear, concise, and business-friendly language.
• Demonstrated professionalism, confidentiality, and sound judgment when handling confidential or sensitive information.
• Ability to manage competing priorities while maintaining a strong focus on colleague experience and timely resolution.
• Demonstrated ability to provide professional, discreet, and high-touch technical support in an executive-facing environment.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.